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Loyalty Club

Welcome to the Burger Wisconsin Loyalty Program. Sign up and receive special offers *T&C apply

Terms & Conditions Open in new window

1. These terms and conditions govern the Burger Wisconsin Loyalty App.

  • (a) Your use of the Burger Wisconsin Loyalty App confirms your agreement to these terms and conditions as may be varied from time to time.
  • (b) You must comply with these terms and conditions.

2. Definitions in these terms and conditions

  • “Burger Wisconsin Loyalty App" means: The app issued by Burger Wisconsin by which discounts and rewards can be earned and redeemed.
  • "Privacy Policy" means: The Privacy Policy set out on the website: The Burger Wisconsin website at www.burgerwisconsin.co.nz.
  • “Rewards” means: Offers that are available to BW Loyalty programme members including annual birthday rewards. *”Promotions” means: Coupons and discounts exclusive to BW Loyalty programme members via the App and online ordering.

3. Participation

  • (a) To participate in the Burger Wisconsin Loyalty App program you must obtain a Burger Wisconsin Loyalty App from the Apple App Store or Google Play Store. Only individuals may participate in the Burger Wisconsin Loyalty App program. You may not transfer your Burger Wisconsin Loyalty App or rewards to another individual.
  • (b) You must register and activate your Burger Wisconsin Loyalty App online to be able to redeem Promotions and Rewards.

4. Personal information about you

  • (a) Personal information about you may be collected and held on behalf of Burger Wisconsin in accordance with the Privacy Policy. Any information collected and held may be used from time to time to administer the Burger Wisconsin Loyalty App program; provide you with services, for marketing and promotional purposes and for other reasons set out in the Privacy Policy. Under the Privacy Act 1993, you have rights of access to, and correction of, any personal information held by us.
  • (b) If you have provided us with an email address or a phone number, you agree that we may send you emails or text messages for any of the purposes set out in clause 4 (a) above or the Privacy Policy.

5. Lost or stolen phone or device

  • If you have a lost or stolen phone or device with the Burger Wisconsin Loyalty App installed, you must immediately deactivate your App by notifying us so that we can do so on your behalf. To replace the lost or stolen Burger Wisconsin Loyalty App you need to:
  • (a) Obtain a new device to install the app onto
  • (b) Contact us to obtain your previous account information.
  • (c) We are not responsible for any loss to you arising in relation to a lost or stolen phone or device.

6. To earn Stamps on your Digital Loyalty Card:

  • (a) Once you have registered and activated your Burger Wisconsin Loyalty App online you can start collecting Stamps on your Digital Loyalty Card
  • (b) Collect one Stamp each time you purchase a grand burger of any value instore, online or via the BW Loyalty App.
  • (c) Collect a Stamp instore by; (i) Scanning your App at point of purchase (ii) Logging into your loyalty account online when making a purchase (iii) Making a purchasing using the BW Loyalty App
  • (d) Stamps are valid with any grand burger purchase.
  • (e) Stamps are not valid with petite burger purchases.
  • (f) One stamp can be collected per grand burger, per transaction.
  • (g) Once 10 stamps have been collected, redemption of the 11th grand burger will be free of charge and can be redeemed by clicking the ‘redeem’ button in your loyalty app, or ordering logged into your account online, or by scanning your BW Loyalty App instore.
  • (h) Only one free grand burger can be redeemed at any one time.
  • (i) Stamps expire 12 months after the first stamp has been collected.
  • (j) Stamps cannot be transferred to any other loyalty member account.
  • (k) Stamps cannot be refunded for cash or exchanged for any other menu item.

7. Stamp collection

  • (a) The balance of Stamps held on the Digital Loyalty Card in your Burger Wisconsin Loyalty App or Loyalty account can be checked at any time in a participating Burger Wisconsin store, logging into your account on online ordering, or via the App.

8. Expiry of Stamps

  • (a) Stamps expire 12 months after the date of which the first stamp was earned.

9. Birthday reward

The birthday reward is one free standard portion of potato fries with a spend of $10.
The reward is available at the beginning of the customers birthday month.
Valid for redemption via the Burger Wisconsin App or online only.

Valid within the birthday month of the customer and expires thereafter.
Birthday rewards cannot be redeemed instore.
Only one birthday reward can be redeemed per customer, per birthday month.
Rewards are not transferrable, refundable or exchangeable for any other product or cash.
To qualify for a birthday reward you must:

Be registered as a BW Loyalty member before your birthday month.
Make a minimum of 2 orders in the last 12 months.
Spend a minimum of $10 to redeem.
The customer birth date must be entered into their BW Loyalty account before their birth month.
Must be registered for push notifications and the mailing list to be notified and communicated to.

Rewards can be checked by logging into a customer loyalty account or through the App by selecting Account and Communications.

10. Promotions

A promotion is a digital coupon that can be redeemed online or via the App which provides a discount or reward with purchase.
Promotions can be redeemed by ‘adding to cart’ in the order menu
Terms and conditions are attached to each promotion and published on each offer.

These can be used for pick-up and delivery orders via our App only.
Not valid on any other delivery service outside of our App, and not valid instore.
Promotions are issued for customers based on their current RFM score and not all promotions will be visible to all customers at any one time.

11. Liability

We are not liable for:

  • (a) A delay in supplying replacement login information for your Burger Wisconsin Loyalty App;
  • (b) Unauthorised use of your Burger Wisconsin Loyalty App;
  • (c) Failure by you to notify a participating store that a purchase is a Burger Wisconsin Loyalty App transaction;
  • (d) Failure to notify you of any changes to these terms and conditions;
  • (e) Any error, misstatement or omission in the information and content contained on the Website;
  • (f) Claim arising from or relating to expiration of the Burger Wisconsin credit/points loyalty system.

12. Termination

  • (a) We reserve the right to suspend or terminate the Burger Wisconsin Loyalty App account at any time, in our sole discretion without prior notice.
  • (b) In addition to our right to terminate or suspend the Burger Wisconsin Loyalty App account at any time, we may terminate your Burger Wisconsin Loyalty App account at any time without prior notice should:
    • (i) You fail to comply with these terms and conditions; or
    • (ii) Your Burger Wisconsin Loyalty App account is not used for a period of 6 months;
  • (c) Upon termination of your Burger Wisconsin Loyalty App account you will not be able to redeem any stamps, discounts, promotions or rewards which might otherwise have been available to you.

13. WIN FREE BURGERS FOR A YEAR 2024 PROMOTION T&Cs

Terms and Conditions of Burger Wisconsin’s 2024 “Win Free Burgers for A Year" Promotion.

  • (a) The “Win Free Burgers For A Year” promotion (“Promotion”) is organised by Burger Wisconsin (“Promoter”). By participating in this Promotion, you agree to be bound by these Terms and Conditions.
  • (b) The Promotion is open to residents of New Zealand aged 18 years or older, excluding employees of the Promoter or anyone professionally connected with the Promotion.
  • (c) The Promotion commences at 12:01 AM NZST 4th November 2024 and closes at 11:59 PM NZST 1st December 2024 (“Promotion Period”).
  • (d) To enter the Promotion, during the Promotional Period the entrant must: (1) make a valid and completed purchase containing the Promoter’s Throwback Stack, and (2) link said purchase to the entrant’s own BW Loyalty account by making the purchase through the entrant’s own BW Loyalty account online or by scanning the entrant’s own BW Loyalty account Digital Loyalty card via the BW App.
    • (i) “Throwback Stack” is Burger Wisconsin’s limited time only special. This is a combo meal valued at $19.89 which contains a combination of a Grand Wisconsin w. Cheese burger or a Grand Chicken Wisconsin burger, potato fries or curly fries, and an Anniversary Shake.
    • (ii) “Anniversary Shake” is Burger Wisconsin’s limited time only special shake, available for purchase alongside the Throwback Stack offer and Promotion Period.
    • (iii) “BW Loyalty” refers to Burger Wisconsin’s loyalty program outlined above.
    • (iv) “online” refers to Burger Wisconsin’s online ordering platform and/or Burger Wisconsin’s BW App. This excludes 3rd party delivery services
  • (e) Each individual order containing a Throwback Stack will be considered as one entry into the draw. Incomplete entries will be deemed invalid.
  • (f) This is a one-off giveaway and there will be one winner chosen at random from all eligible entries, drawn under supervision on Monday 2nd December 2024.
  • (g) The winner will be contacted using the email address provided from the connected BW Loyalty account. If the winner fails to respond within 48 hours of the initial contact, the prize will be withdrawn, and an alternate winner will be selected in the same manner.
  • (h) The prize is 52x vouchers covering a free burger from Burger Wisconsin’s set menu of up to $21.90, with a total value of $NZ1,138.80. The prize is not transferable, changeable or redeemable for cash.
  • (i) The prize will be redeemable from 9th December 2024 until 8th December 2025, through the winner’s BW Loyalty account online. Any coupon not redeemed by 8th December 2025 will not accrue and will expire.
  • (j) Burger Wisconsin reserves the right to amend or terminate these terms and conditions at any time without notice. Burger Wisconsin shall not be liable for any loss, damage or personal injury in connection with the year’s supply of burgers or its use by the winner.
  • (k) By participating in the giveaway, participants consent to Burger Wisconsin using their personal data provided during the order placement process for the purpose of administering the giveaway and contacting the winner.
  • (l) By entering this Promotion, entrants agree to the use of their names, photographs, and likeness for promotional/advertising purposes without charge, and agree to make themselves reasonable available for this purpose. The ensuing copyright will rest with the Promotor, without any claim to compensation from the entrants.
  • (m) This giveaway is in no way sponsored, endorsed, or administered by, or associated with, Facebook, Twitter, Instagram, or any other social media platform.
  • (n) The Promoter collects and holds personal information provided by entrants for the purposes of this promotion, and to advise details of further promotions by mail, email or texts. You will always be given the right to opt out of receiving further communications. Failure to provide requested personal information may disqualify a person from entering this competition. All personal information provided by entrants will be held by the Promotor. Under the Privacy Act 2020, entrants have the right to access and correct any such personal information. Entrants may access and request correction of any of the details about them held by the Promoter by sending an email to feedback@wisconsin.co.nz