1. These terms and conditions govern the Burger Wisconsin Loyalty App.
- (a) Your use of the Burger Wisconsin Loyalty App confirms your agreement to these terms and conditions as may be varied from time to time.
- (b) You must comply with these terms and conditions.
2. Definitions in these terms and conditions
- “Burger Wisconsin Loyalty App" means: The app issued by Burger Wisconsin by which discounts and rewards can be earned and redeemed.
- “Rewards” means: Offers that are available to BW Loyalty programme members including annual birthday rewards.
*”Promotions” means: Coupons and discounts exclusive to BW Loyalty programme members via the App and online ordering.
- (a) To participate in the Burger Wisconsin Loyalty App program you must obtain a Burger Wisconsin Loyalty App from the Apple App Store or Google Play Store. Only individuals may participate in the Burger Wisconsin Loyalty App program. You may not transfer your Burger Wisconsin Loyalty App or rewards to another individual.
- (b) You must register and activate your Burger Wisconsin Loyalty App online to be able to redeem Promotions and Rewards.
4. Personal information about you
5. Lost or stolen phone or device
- If you have a lost or stolen phone or device with the Burger Wisconsin Loyalty App installed, you must immediately deactivate your App by notifying us so that we can do so on your behalf. To replace the lost or stolen Burger Wisconsin Loyalty App you need to:
- (a) Obtain a new device to install the app onto
- (b) Contact us to obtain your previous account information.
- (c) We are not responsible for any loss to you arising in relation to a lost or stolen phone or device.
6. To earn Stamps on your Digital Loyalty Card:
- (a) Once you have registered and activated your Burger Wisconsin Loyalty App online you can start collecting Stamps on your Digital Loyalty Card
- (b) Collect one Stamp each time you purchase a grand burger of any value instore, online or via the BW Loyalty App.
- (c) Collect a Stamp instore by;
(i) Scanning your App at point of purchase
(ii) Logging into your loyalty account online when making a purchase
(iii) Making a purchasing using the BW Loyalty App
- (d) Stamps are valid with any grand burger purchase.
- (e) Stamps are not valid with petite burger purchases.
- (f) One stamp can be collected per grand burger, per transaction.
- (g) Once 10 stamps have been collected, redemption of the 11th grand burger will be free of charge and can be redeemed by clicking the ‘redeem’ button in your loyalty app, or ordering logged into your account online, or by scanning your BW Loyalty App instore.
- (h) Only one free grand burger can be redeemed at any one time.
- (i) Stamps expire 12 months after the first stamp has been collected.
- (j) Stamps cannot be transferred to any other loyalty member account.
- (k) Stamps cannot be refunded for cash or exchanged for any other menu item.
7. Stamp collection
- (a) The balance of Stamps held on the Digital Loyalty Card in your Burger Wisconsin Loyalty App or Loyalty account can be checked at any time in a participating Burger Wisconsin store, logging into your account on online ordering, or via the App.
8. Expiry of Stamps
- (a) Stamps expire 12 months after the date of which the first stamp was earned.
9. Birthday reward
The birthday reward is one free standard portion of potato fries with a spend of $10.
The reward is available at the beginning of the customers birthday month.
Valid for redemption via the Burger Wisconsin App or online only.
Valid within the birthday month of the customer and expires thereafter.
Birthday rewards cannot be redeemed instore.
Only one birthday reward can be redeemed per customer, per birthday month.
Rewards are not transferrable, refundable or exchangeable for any other product or cash.
To qualify for a birthday reward you must:
Be registered as a BW Loyalty member before your birthday month.
Make a minimum of 2 orders in the last 12 months.
Spend a minimum of $10 to redeem.
The customer birth date must be entered into their BW Loyalty account before their birth month.
Must be registered for push notifications and the mailing list to be notified and communicated to.
Rewards can be checked by logging into a customer loyalty account or through the App by selecting Account and Communications.
A promotion is a digital coupon that can be redeemed online or via the App which provides a discount or reward with purchase.
Promotions can be redeemed by ‘adding to cart’ in the order menu
Terms and conditions are attached to each promotion and published on each offer.
These can be used for pick-up and delivery orders via our App only.
Not valid on any other delivery service outside of our App, and not valid instore.
Promotions are issued for customers based on their current RFM score and not all promotions will be visible to all customers at any one time.
We are not liable for:
- (a) A delay in supplying replacement login information for your Burger Wisconsin Loyalty App;
- (b) Unauthorised use of your Burger Wisconsin Loyalty App;
- (c) Failure by you to notify a participating store that a purchase is a Burger Wisconsin Loyalty App transaction;
- (d) Failure to notify you of any changes to these terms and conditions;
- (e) Any error, misstatement or omission in the information and content contained on the Website;
- (f) Claim arising from or relating to expiration of the Burger Wisconsin credit/points loyalty system.
- (a) We reserve the right to suspend or terminate the Burger Wisconsin Loyalty App account at any time, in our sole discretion without prior notice.
- (b) In addition to our right to terminate or suspend the Burger Wisconsin Loyalty App account at any time, we may terminate your Burger Wisconsin Loyalty App account at any time without prior notice should:
- (i) You fail to comply with these terms and conditions; or
- (ii) Your Burger Wisconsin Loyalty App account is not used for a period of 6 months;
- (c) Upon termination of your Burger Wisconsin Loyalty App account you will not be able to redeem any stamps, discounts, promotions or rewards which might otherwise have been available to you.