FAQs

How can I use my loyalty points to pay Online?

Unfortunately this is not currently possible for technical reasons. We are looking at how this can be achieved.

I need to cancel/make changes to my online order, how do I do this?

Please call the store to cancel or change a order. They may be able to cancel it if they haven't started making it yet. But that is at their discretion.

It's my birthday how do I get my free burger!?

Free Birthday Meal The Birthday meal are awarded to BW Loyalty program members at the beginning of the birthday month. You must be a registered BW Loyalty program member prior to your birthday month in order to qualify and have made a purchase from Burger Wisconsin in the 6 months prior to your birthday month. You will receive one free birthday meal up to the value of $15.00. If you meet all of these conditions then a birthday reward email will be sent to your email account on the first day of the month.  To redeem your free birthday meal simply  Visit in store (birthday meals cannot be used online) Scan your BW Loyalty program barcode located in the app. Show cashier your birthday reward email that was delivered to your inbox (either printed or on your phone). Provide photo identification (we gotta make sure it’s you).  The birthday reward is only valid during your birthday month so use them or lose them. Full details of our Terms and Conditions are provided in our birthday email, make sure you have subscribed to receive our mailers.